I had just completed and passed the examination-customer service excellence.
The course trainer Mr. Dennis was able to get all of us participated. At the beginning of the course, we needed to introduce ourselves individually to build up the rapport.
We were all enthusiastic in learning, ask many questions during the course. The trainer was very observant and let those weak one to have more role play.
Mr. Dennis gave many examples and scenarios so as to make us fully understand the different concepts.
I also actively participated in discussions and role play. I learnt a lot through all these.
Reaching home, I studied the notes before going to bed. I really concentrated because I wanted to pass the examination.
The oral examination was held on the third day, the examiner Mr. Rosli was very friendly.
He said:" --I know you have already studied and all the answers are already inside your brain. I am very comfortable with you, I hope you also comfortable with me--"
Hearing this, I felt really good and could acting well in the oral examination.
Finally, I passed the examination. I will be awarded the certificate soon.
Friends, how you prepared your examination in the past?
Thanks for reading, have a nice day.
Friday, April 11, 2008
Examination
Posted by coolingstar9 at 12:24 AM 35 comment
Labels: courses, Examination, Good service
Sunday, April 6, 2008
Concentration
I am coolingstar9, I am unable to visit other blogger site in the next three days. The reason is that I have to attend the short course--customer service excellence.
I have to concentrate on that, I wish I can learn as much as possible from the course. I have to revise it at night because I want to pass the test.
During the lesson, I will ask the lecturer whenever I have doubts.
Concentration is the key to absorb more.
Do you ever attending courses? What courses? Had you benefited from it?
Posted by coolingstar9 at 7:08 AM 25 comment
Labels: Concentration, courses, Success
Saturday, January 19, 2008
More interaction and no isolation
Today, i pass by community centre/club, i see so many posters showing many courses / classes available there. I see so many young and old practising taiji in the basketball court.
This is good to participate all these activities. You can learn dancing, cooking, meditation, language course, etc. according to your interest.
This is one of the places that you can learn some skill or build up your interest.
Through these type of healthy activities, you can make more friends, you have more interaction with all walk of lives, you are free from isolation.
So, if you never participate this type of activities, then you should consider join one or more activities during your free time, you will feel great.
Posted by coolingstar9 at 7:01 AM 6 comment
Labels: courses, Dancing class, Interest