Examination

I had just completed and passed the examination-customer service excellence.
The course trainer Mr. Dennis was able to get all of us participated. At the beginning of the course, we needed to introduce ourselves individually to build up the rapport.
We were all enthusiastic in learning, ask many questions during the course. The trainer was very observant and let those weak one to have more role play.
Mr. Dennis gave many examples and scenarios so as to make us fully understand the different concepts.
I also actively participated in discussions and role play. I learnt a lot through all these.
Reaching home, I studied the notes before going to bed. I really concentrated because I wanted to pass the examination.
The oral examination was held on the third day, the examiner Mr. Rosli was very friendly.
He said:" --I know you have already studied and all the answers are already inside your brain. I am very comfortable with you, I hope you also comfortable with me--"
Hearing this, I felt really good and could acting well in the oral examination.
Finally, I passed the examination. I will be awarded the certificate soon.
Friends, how you prepared your examination in the past?
Thanks for reading, have a nice day.