Saturday, October 18, 2008

The difference

My friend Alice needed to see her client on next monday, She intended to trim her long hair.
Yesterday Alice went to hair salon A, Alice talked to the hair designer:" I need to trim my hair to look neat because I need to visit important client." Hair designer A [look serious and no smiling ] said:" Your hair needed to be permed straight, it costs $130." Alice said:' I just want to cut it shorter. Hair designer said:" No, no matter what, your hair must be permed straight, in order for you to look good, there is no other way." After hearing this, Alice felt hurt and said:" Let me consider first. " Alice walked out and went to other hair salon.
Alice went to hair salon B, the smiling hair designer was very friendly and said:' Hi, how can I help you? please take a seat and have a cup of coffee.' Alice told her about the intention. The experienced hair designer said:" to make your hair look neat, there is two solution, cut it shorter or perm , need not perm straight. Alice said:" ok, cut it short."
She look really neat, she spent only $23.
My friends, do you notice any difference in term of their customer service.

19 comments:

Beth said...

The Salon B is 23$ richer and the next one has nothing..

Beth said...

The Salon B is 23$ richer and the next one has nothing..

Bluedreamer said...

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bonoriau said...

This we call personal skill...some people totally no personal skill...heee

bluecrystaldude said...

I will definitely do the same thing. After all, we pay for their service too!

twinks said...

Hi,

Salon A is crap when it comes to customer service and just lost a customer.

Salon B gained $23 and a customer because of their good customer service.

Take care :]

Lynn said...

Salon B has the best customer service. Salon A should study more about customer service. Lol.

EastCoastLife said...

Not surprising, I see such people almost every day. :)

Our Love Story said...

well, yeah of course... definitely there's na difference between salon A & B! salon A is just after what he will earn from the client/service... salon B is more of being concern, sensitive and responsible to the needs of the client! attitude counts!

thanks coolingstar for sharing! take care! : ) cheers

Regina said...

Good customer service is key in sales!

bluedreamer27 said...

hello coolingstar thanks that you love my gift have a great day my friend

Bikran said...

saloon B here is more tactful an friendly .This is how one should serve the customer.The saloon A lack finesse.I would never ever go to such saloon :D
Nice moral .people should learn from this.

your "Health Assistant" said...

Salon B Rocks!!!

healthfreak said...

nice story...i feel that its really nice to be friendly with everyone...and its really important to keep ur cool..well according to me the Salon B has a good customer handling skills and should definitely get really loyal customers

nisha said...

Hi coolingstar.. the first wasnt looking to satisfy his customer, his pocket instead!! how mean.. but then he even lost that $23 in greed..

waliz said...

i always do my hair in order to look good...but what i cannot stand is they always persuade me to buy hair products that i dont even need...! and the worst thing is i ended buying it!

Irtiza said...

saloon b is more popular but very very rude and proud (in a bad way).

Our Love Story said...

oh hi... just dropping by to say have a great and stress-free weekend! take care always! cheers : )

Daisy Soap Girl said...

very nice story.